This toolkit originates from the Health Sciences Information Consortium and is in the process of being adapted and updated by the CHLA/ABSC Standards Standing Committee.
Usage statistics are data that can be used for benchmarking for a library for standardized data collection within a consortium of libraries. The focus of usage statistics is on quantitative data, including both service usage and the use of online resources.
Usage statistics provide libraries with important cost-per-use information that can be helpful in budgeting and planning. Don’t report data in a vacuum: provide meaningful highlights that imply there is library staff-mediated service behind the numbers. Use descriptive indicator names and provide details behind your statistics, including combining with qualitative survey data where possible.
Resources
- Google Forms Example: Stats Collection
- Squaring the Circle: Library Technology and Assessment
- Tool: Google Analytics
- Tool: Project COUNTER
- Tool: SUSHI
- Not All Library Analytics are Created Equal: LibAnswers to the Rescue!
- La normalisation des statistiques et des indicateurs
- Using Library Search Service Metrics to Demonstrate Library Value and Manage Workload
- Les statistiques locales d’utilisation des ressources en ligne
- Assessing return on investment in health libraries requires lateral thinking